Frequently Asked Questions

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We offer a wide range of plumbing services including pipe repair, drain cleaning, tap repair and installation, water heater repair and installation, and more.

If you’re getting no hot water, hearing strange noises, noticing leaks, or your system is more than 10 years old, it may need attention. We’ll assess your unit and give you honest advice on whether repair or replacement is the better option. 

Yes - we service, repair, and install both gas and electric systems. We’re experienced with all major brands and offer fast diagnosis and same-day service when possible. 

Absolutely. We offer upfront pricing and will always discuss costs with you before going ahead with any repairs or installations. 

Yes - we’re fully licensed gas fitters and comply with all Australian Standards. Safety is our top priority. 

Turn off your gas supply at the meter immediately, avoid using electrical switches, and call us straight away. We can attend urgently to find and fix the issue safely. 

Yes - for all new gas installations or repairs that require certification, we provide the necessary gas compliance paperwork for peace of mind and legal compliance. 

Common causes include tree roots, grease build-up, foreign objects, collapsed pipes, and old plumbing. We use jetters and cameras to find and clear the exact problem. 

Chemical drain cleaners can damage your pipes and are usually only a short-term fix. We recommend professional jetting and inspection to properly clear and prevent repeat blockages. 

We use high-pressure water jetting to clear blockages safely and effectively, then inspect with a CCTV drain camera to ensure the pipe is clean and undamaged.

If the camera finds cracks or collapsed sections, we’ll let you know and explain the repair options. We can also locate the exact spot to avoid unnecessary digging.